FAQ & Site Info
Terms of ServiceYour use of the Quantum Pendant web site (the “Site”) is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this Site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use this Site and please do not submit any orders for products or services.
These terms and conditions may be changed by Quantum Pendant. in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site. Your continued use of the Quantum Pendant web site following any amendments will constitute agreement to such amendments. These Terms of Service were last revised on January 8, 2015.
To Place an Order By Mail with US Funded Check or Money Order (US)
Using our online shopping cart, order online and select "Check or Money Order" as your payment option. We will hold your order pending receipt and clearance of your payment. Be sure to include the item name and shipping information (name, shipping address, phone number). Processing this order will take 3-5 days upon receipt of your MO/check.
Personal and Company Checks: Orders paid by personal or company checks are held up to 5 days, to give our bank time to clear your check. Your order will be shipped immediately thereafter clearing. We DO NOT accept International checks nor money orders. All orders are to be paid in U.S. Dollars. Checks must be payable to DALIMARA and may be mailed to: Dalimara - 1617 Third Ave #6334, NY, NY 10128
Prices & Availability
Because of the fast-moving nature of our industry, prices and availability are subject to change without notice. If a product is not in stock when you place your order (for example, not yet available or sold out), we will do our best to let you know and when we anticipate the product will be available. Anticipated delivery dates are dependent upon vendor supplies and other factors and are subject to change.
Unauthorized or Refused Returns
Quantum Pendant will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number RAN will be refused upon return to our warehouse. Quantum Pendant will impose a 18% restocking fee plus any applicable shipping and handling charges for refused shipments by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging. To complete a return, you must email firstname.lastname@example.org to obtain RAN (Return Authorization Number) before returning your product to Quantum Pendant. For faster service, please write the following information Customer's name, order number, item number and the reason for return.
Defective returns will be accepted for exchange or repair, at our discretion, within 7 days from the shipment date. No refunds or credit will be granted after 7 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly. (Please see important exceptions listed below). Quantum Pendant replacement warranty is not available if you damaged the product due to accident drop or abuse. A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. You can get a list of manufacturer phone numbers in the Help Desk portion of our Web site. Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number. Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 18% and all non-product-related fees (shipping and handling fees) are not refundable.
Quantum Pendant does offer a money-back guarantee on any non-electronics products only (e.g. Quantum Pendant). Quantum Pendant will impose a 18% restocking fee plus any applicable shipping and handling charges for refused shipments by the customer.
Typographic, Photographic & Technical Errors
Although we do our best to achieve 100% accuracy, occasionally errors & inaccuracies do occur. Should you encounter an error or inaccuracy, please inform us so it can be corrected. Products & packaging depicted may differ from stock available at time of shipment. We reserve the right to substitute equivalent items.
Warranty Disclaimer and Limitations on Liability
Quantum Pendant PASSES THROUGH TO ITS CUSTOMERS ALL MANUFACTURERS WARRANTIES AND GUARANTEES THAT ARE PROVIDED FOR THE PRODUCTS IT SELLS. Quantum Pendant MAKES NO ADDITIONAL OR INDEPENDENT WARRANTIES. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Quantum Pendant DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Quantum Pendant SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFITS OR OPPORTUNITIES) OR PUNITIVE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM LIABILITY OF Quantum Pendant FOR ALL DAMAGES SHALL BE LIMITED TO AN AMOUNT NOT TO EXCEED THE PURCHASE PRICE OF THE PRODUCT. LIKEWISE, Quantum Pendant WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS CATALOG OR WEB SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. ALL MERCHANDISE IS SOLD 'AS IS'. PLEASE CHECK MANUFACTURER PACKAGING AND MATERIALS FOR COMPATIBILITY. Quantum Pendant MAKES NO WARRANTY AS TO THE PERFORMANCE OF ANY MERCHANDISE SOLD. WE ARE NOT RESPONSIBLE FOR SYSTEM DOWNTIME, LOST DATA, ETC. THIS DISCLAIMER BY Quantum Pendant IN NO WAY AFFECTS THE TERMS OF ANY APPLICABLE MANUFACTURERS WARRANTIES OR GUARANTEES. Quantum Pendant WILL PROVIDE COPIES OF SUCH WARRANTIES AND GUARANTEES UPON REQUEST. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
Any claims against Quantum Pendant relating in any way to your purchases from Quantum Pendant shall be submitted to confidential arbitration in New York, NY. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. In any such arbitration, the parties shall be responsible for their own costs, expenses and attorney's fees. [This clause can be made more specific concerning the method and manner of dispute resolution.] In the event that this arbitration provision is unenforceable, any litigation regarding this agreement or any transaction between the customer and Quantum Pendant shall be brought in the state or federal courts located in Manhattan County, New York, NY, and the customer hereby agrees and submits to such jurisdiction and venue as exclusive and proper.
Your RA Number is the same as your ORDER NUMBER. Please note that ALL SALES ARE FINAL. Any product returned will be credited the lower of the purchase price or current price plus and 18% restocking fee. No return will be accepted without a return authorization (RA) number. To request a RA number in case you lost/forgot your order #, please contact an Quantum Pendant Customer Service Specialist. RA numbers are valid for 30 business days after issue. Your RA number(s) must appear clearly on the shipping label of the return shipment. Affix a label to the box: PLEASE DO NOT MARK THE BOX ITSELF IN ANY WAY. In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, authenticity card(s), accessories and free gift (if any). We reserve the right to refuse a return on any product that does not meet these requirements. Shipping and Handling Fees are not refundable, with the exception of orders incorrectly shipped by Quantum Pendant.
Send all return packages to P.O. Box 287116 New York, NY 10128.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, and the compilation of this content are the property of Quantum Pendant or its content suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited. Quantum Pendant Logo are service marks of Quantum Pendant. in the United States and other countries. Quantum Pendant's service marks may not be used in connection with any product or service that is not provided by Quantum Pendant, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Quantum Pendant.
All other trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between Quantum Pendant and these companies.
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This agreement constitutes the entire agreement between the parties relating to the subject matter herein and cannot be modified except in a written agreement signed by both parties. Any heading, caption, or paragraph title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any paragraph or provision hereof.